Internal Support Triage Dashboard
A workflow dashboard demo for issue intake, support triage, priority handling, status changes, comments, admin review, and dashboard metrics.
Back to demo projectsPlanned
Screenshots and previews
Admin dashboard
Placeholder preview until the app screenshots are added.
Client dashboard
Placeholder preview until the app screenshots are added.
Workflow view
Placeholder preview until the app screenshots are added.
Why I built this
Internal teams need a structured way to capture issues, categorise work, prioritise requests, assign ownership, and track status without relying on scattered messages.
Core features
Issue intake
Status workflow
Priority and category
Admin dashboard
Comments
Search and filters
Dashboard metrics
Optional AI suggestions
System shape
User→Issue intake→Triage rules→Admin dashboard→Status workflow→Metrics
Technical decisions
Keep AI suggestions human approved
Chosen to keep the demo realistic, inspectable, and useful.
Make workflow states explicit
Chosen to keep the demo realistic, inspectable, and useful.
Track actions for supportability
Chosen to keep the demo realistic, inspectable, and useful.
Tech stack
ReactTypeScriptAPI layerDatabaseRole based accessDashboard UI
What I would improve next
- Notification rules
- Team assignment analytics
- SLA reporting
- More granular permissions